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Return & Refund Policy

Return

We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment.

We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

Refund

Refunds will be done only through the Original Mode of Payment.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

INTERNATIONAL

All international sales are FINAL. No returns, exchanges or exceptions will be permitted.

ORDER CANCELLATIONS

We like you to feel happy and comfortable purchasing from Mokha 1450. Hence, if you would like to cancel an order you have made, this is only possible to cancel by contacting us 48 hours before delivery. Once your shipment is on the way to you we, unfortunately, will not be able to cancel it.

If an item is refused delivery by the client on international orders for any reason, no refund will be provided, and additional charges will apply.

Customer can cancel their order within 24 hours after delivery; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.